Do you offer exchanges?
We do not currently offer exchanges, but don’t worry, if you need to exchange an item for any reason, the most efficient method is for you to return the original item and place a new order. This will insure that you get the product you want as quickly as possible.
How do I return online orders?
1. Download your Kipling return label. A flat fee of $8.95 will be deducted from your refund.
2. Attach the label to the outside of your package.
3. Print your order confirmation email and place it inside the package.
4. Pack and seal the product securely and allow up to two weeks for the return to start processing.
5. We will issue a full refund (excluding shipping charges), to the original form of payment within 15 – 30 business days.
P.S. We will only accept online returns from purchases made through us.kipling.com.
P.S.S. Monogram orders and international orders are final sale.
If you would like to create your own label, please ship to the following address:
Kipling eCom Return
380 Fort Argyle Rd.
Savannah, GA 31419
NOTE: a restocking fee of $8.95 will still be applied.
Do you accept online returns in store?
We sure do, but before visiting our store, please read the following information to ensure a successful return!
- Bring your order confirmation email. You can print it or display it via phone.
- Outlet Styles purchased online must be returned at an outlet location.
- Orders purchased via PayPal, Klarna, or ApplePay: Bring your item into our store with your invoice to receive a store credit in the form of a gift card. NOTE: For a return to the original form of payment, items must be shipped back to our warehouse.
What is your in-store return policy?
You can easily return new or unused merchandise in-store within 30 days of your purchase with the original sales receipt. Refunds will be made in the original form of payment.
Outlet styles purchased online must be returned at an outlet location. Merchandise returned with a gift receipt will be exchanged for merchandise or a store credit for the value of the item. Merchandise returned without a receipt will be exchanged for similar product equal to the current selling price, or the lowest selling price of a comparable item.
Monogrammed items are final sale.
Where can I return the items I purchased at the Kipling Outlet?
Thanks for shopping at our Outlet store! Kipling Outlet returns may be returned in the outlet stores only, Kipling Retail locations will not accept outlet returns.
Can I return a monogrammed item?
Items personalized with a monogram are Final Sale, and cannot be exchanged or returned.
Do you offer price adjustments?
You may request a one-time price adjustment if a permanent price reduction was made on full price merchandise within 14 days of the ship date.
Please note, we do not price adjust promotional merchandise. Thank you for understanding!
